FTG Glance Session

Through our Glance Networks facility, you are able to view our computer screen in your web browser. This enables us to better support FilmStar users as well as demonstrate FilmStar to new users. In a Glance Session you simultaneously talk to us by telephone.

You see our screen in your browser.

In normal operation, Glance is a graphics viewer
and we have no access to your computer!*

Our Glance address is http://ftg.glance.net. But first, you need to contact FTG Software by telephone since it only works if we are logged on at the same time and have provided you with a four digit session code.

Call us at +1 609-924-6222, 08:30-17:00 New York time
(other times by prior arrangement)

We suggest that you test your computer system for Glance compatibility before contacting us. This is done by visiting Glance Networks' Can you Glance? page. If you have problems, review Glance's support information and feel free to contact Glance Networks by e-mail or telephone.

Multiple attendees are possible with a computer projector (or large monitor) and a speakerphone. Companies with telephone conferencing facilities can log onto a Glance session from up to 100 computers. This is especially useful when attendees are at different physical locations. Alternatively, FTG can host audio conferencing via a USA phone number.

We normally run a Glance Session at 1280x1024 screen setting. Let us know if you are using 1024x768 or 800x600. In order to get a full view of our screen, please enable pop-ups for ftg.glance.net or press <F11> before joining the session.

What to do if your IT department has installed a firewall? Glance has provided the following information: Have your IT specialist add a rule that allows outbound TCP/IP connections to the Glance servers at 64.95.77.32/27 (i.e., IP addresses 64.95.77.32 through 64.95.77.63, which is 64.95.77.32 with subnet mask 255.255.255.224) to destination port 5500.

*We can also run Glance in 'reverse screen sharing' mode and thereby view or control your computer. This is a powerful tool for debugging. You must give us permission and can cancel sharing at any time during the session.